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See what other traverlers have to say. The quotes below are all taken directly from tripadvisor.com (the world’s largest on-line guest review service).

 

Guest need…

As experienced at …

DeBary Inn

Hilton Hotel (in Short Hills, a neighboring town)

A good night’s sleep

“Probably one of the best nights sleep I have ever had! Comfortable mattresses with extra …” “beds are very comfortable

didn’t like the bed or pillows and woke up with a back ache.” “The band was easily heard in our room 4 stories up. … they don't care about the noise the event generated.”  “we were awaken on a Sunday morning at 5:00 with …”

Attitude of staff

warm, accommodating hosts   “understand service with a smile!”  five-star customer service

“In my line of work, people make or break an experience. From the desk staff, to the maids, and even the management, this place simply does not measure up.”

Physical facilities

“The Inn is attractive, clean and inviting.” “a wonderful Neo -Classic/ Victorian house with a lot of character

Looks more like a dreary office building than anything else.” “The room … was in major need of a renovation” “Not at all what I supposed 5 star hotel should have going on.”

General atmosphere

a refreshing escape from the standard ‘sanitized’ rooms of chain hotels.” “The all-are-welcome atmosphere of the inn makes it easy to meet your fellow (guests)” 

Snobby.”  Also, it’s an unwritten rule at large hotels that you keep to yourself.

Restaurant

the best breakfast in town” (complimentary). And for lunch or dinner, choose from 30 diverse restaurants, all within a short walk. Splurge or not.

You’re trapped at the hotel where your only choice is a restaurant that’s “ridiculously overpriced and not good whatsoever.”  “The restaurant's specialty seems to be stale bread.”

Convenience to transportation

Walk 5 minutes on tree-lined sidewalks the whole way to the train/bus hub. “The convenient location makes this a great place to stay if commuting to, or visiting, NYC.” 

“have the audacity to charge me $15 for a shuttle to take me to the train station which was five minutes away”

Extras

Complimentary

Charged for. (Is it service for you or revenue enhancement for the hotel?)

1.      Snacks & refreshments

Complimentary at our 24 hour refreshment center.

“You can only get a 10oz soda for $4

2.      Internet connection.

Free. Laptop loaner available if needed (again, no charge).

“Wireless internet access for approximately $10 per 24 hours” for a guest room.

3.      Drink at a bar

 

Again, you have choice. Downtown Summit has some 5 bars including the superb Roots Steakhouse bar.

drinks run around $14. For that, head to Summit and pop into the Office for $6 drink specials.”

4.      Movies

Free. Borrow a tape from our video library for your room. Or watch cable TV. Or walk 3 blocks to a 5 screen theater.

Charged.

5.      Misc.

“the extras - … books to read (in the library), a fireplace and music in the sitting room, and the friendly, interesting guests” 

Many extras available such as a pool, a spa, and a tennis court. And if that’s what you want then you should indeed stay at the Hilton. But if not …

Shopping

downtown (with fabulous restaurants and shops) is literally just down the street.”

“Yes, it is near the Short Hills mall. This mall, however, closes at 7:00 pm on Saturday night” … Also, you can walk to the mall, but it’s a long tree-less walk across a 4 lane highway.

Surrounding setting

“We had a great night out on the town in Summit, great restaurants. Just a beautiful area to walk and window shop

Is on a major highway. Large office buildings flank either side.

Exercise

Walk/run/bike through low traffic roads in the mansion district. A state-of-the art YMCA is a half mile away.

“Gym: Large space, horrible, outdated equipment.”

Area information

Expert information from people who have lived here for years. Insider tips on what to do and how to get there.

No one working at the hotel knows even the most basic answers to simple questions.”

Ease of check-in/out

Fast & easy. Sign check-in sheet on arrival. Just leave keys in room when you go.

The front desk made at least six errors on our bill.

Cost

More reasonable.

paid over $300 per night which I think is too expensive.”

 

Now let’s be fair. We selectively picked quotes to make our points. The Hilton is perfectly nice and offers amenities – such as a pool – that we don’t have. A number of guests enjoyed their stay at the Hilton. Still, there’s a reason the Hilton’s overall rating is only 3.5 while the DeBary Inn is rated a much higher 4.5 (per tripadvisor.com as of 7/26/07).